Privacy Policy

At CrownJewelz Casino, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have over your information. By using the CrownJewelz Casino platform at crownjewelz.com, you agree to the collection and use of data in accordance with this policy.

Last updated: May 2026

1. Data Controller

CrownJewelz Casino is the data controller responsible for your personal information. For any privacy-related queries, you can contact us at [email protected].

2. What Data We Collect

2.1 Data you provide

When you register and use CrownJewelz Casino, you may provide the following personal data:

Identity data — full name, date of birth, username
Contact data — email address, phone number, postal address
Verification data — government-issued photo ID, proof of address, and other KYC documents required under our licence conditions
Financial data — payment method details, deposit and withdrawal history, transaction records

2.2 Automatically collected data

When you visit our platform, we automatically collect certain technical information:

Technical data — IP address, browser type, device information, login timestamps
Usage data — games played, session lengths, betting history, bonus activity
Communications data — records of any correspondence with our support team

3. Use of Data

CrownJewelz Casino uses your personal data for the following purposes:

To register and manage your account
To process deposits, withdrawals, and bonus claims
To verify your identity and age in accordance with our licence obligations
To detect and prevent fraud, money laundering, and other illegal activity
To comply with legal and regulatory requirements
To provide customer support
To send service communications and, where you have opted in, promotional offers
To monitor and improve our platform and services
To promote responsible gambling and monitor for signs of problem gambling behaviour

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract — processing necessary to fulfil our agreement with you as a registered player
Legal obligation — processing required to comply with our gaming licence and anti-money laundering regulations
Legitimate interests — fraud prevention, platform security, and service improvement
Consent — for marketing communications, where you have explicitly opted in

5. Disclosure to Third Parties

CrownJewelz Casino does not sell your personal data to third parties. We may share your data with:

Payment processors and banking partners to handle transactions
Identity verification and KYC service providers
Fraud prevention and security service providers
Regulatory authorities and law enforcement where legally required
IT service providers who support our platform operations under strict data processing agreements

6. Data Protection and Security

6.1 Security measures

CrownJewelz Casino uses SSL encryption, secure servers, and firewalls to protect your personal data and financial transactions from unauthorised access.

6.2 Data retention

We retain your personal data for as long as your account is active and for a period of up to five years after account closure, as required by our licence conditions and applicable anti-money laundering regulations. After this period, your data is securely deleted or anonymised.

7. Cookies and Tracking

CrownJewelz Casino uses cookies and similar tracking technologies to improve your experience on our platform. For full details of what cookies we use and how to manage your preferences, please read our Cookie Policy. You can manage your cookie preferences in your browser settings at any time. Some platform features may not function correctly if cookies are disabled.

8. Your Rights

Under applicable data protection law, you have the following rights regarding your personal data:

Right of access — request a copy of the personal data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete data
Right to erasure — request deletion of your data, subject to our legal retention obligations
Right to restriction — ask us to limit how we process your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Changes to This Policy

CrownJewelz Casino reserves the right to update this Privacy Policy at any time. Changes will be published on this page and take effect immediately. We recommend checking this page periodically.

10. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Live chat: Available 24/7 at crownjewelz.com